Privacy Policy

When you inquire about, engage, or use RE/SRCH Services, we may collect personally 
identifiable information including, but not limited to: 
•Full name and professional title 
•Business email address 
•Business phone number 
•Company name and mailing address 
•Billing and payment information (processed through secure third-party payment 
processors) 
•Communications and correspondence with RE/SRCH 
 
You may contact us at Info@RE-SRCH.com for a complete list of personal information we collect. 
You retain ownership of information you submit to us. We use the information only to provide 
and improve our Services and as described in this policy. 

When RE/SRCH conducts surveys on behalf of clients, clients may provide contact lists or other 
respondent information (such as names, email addresses, employment information, or 
residential information) to facilitate survey distribution. RE/SRCH uses that information solely to 
perform the contracted survey services. RE/SRCH does not retain, sell, or use respondent 
contact lists for any purpose beyond the applicable engagement. The client is responsible for 
ensuring it has the legal right to provide respondent information to RE/SRCH and that 
respondents have been given appropriate notice of the survey. 

Survey response data is kept confidential. Individually identifiable survey responses are 
accessible only to RE/SRCH and, in aggregated or de-identified form, to the applicable client as 
specified in the engagement agreement. RE/SRCH does not disclose individual survey responses 
to the client in a manner that identifies specific respondents without respondent consent, 
except as required by law. 

We may collect information your browser sends when you visit the Site (“Usage Data”).This may include your Internet Protocol (IP) address, browser type and version, device type, the pages of the Site you visit, the time and date of your visit, time spent on pages, and other diagnostic data. Usage Data is used to improve the Site and monitor its performance. 

RE/SRCH does not intentionally collect sensitive personal data (such as Social Security numbers, 
financial account numbers, precise geolocation data, health information, or biometric data) 
unless specifically required for service provision and with your explicit consent. If we must 
collect such data, we implement enhanced security measures and limit its use strictly to the 
purposes for which it was collected. 

We and our service partners may use cookies and similar tracking technologies on the Site to 
recognize repeat visitors, gather usage metrics, support security and authentication, and 
improve our Services. Each cookie expires after a defined period depending on its purpose. You 
can control or disable cookies through your browser settings. Disabling cookies may affect the 
functionality of certain features of the Site. 

We recognize and honor Universal Opt-Out Mechanism (UOOM) signals such as Global Privacy 
Control (GPC) that communicate your preference to opt out of the sale or sharing of your 
personal information or targeted advertising. When we detect such a signal from your browser 
or device, we will apply that preference to your activity on the Site. 

RE/SRCH uses the information we collect for the following purposes: 

•To provide, perform, and manage the Services under an engagement agreement 
•To communicate with you about your engagement, including updates, invoices, and 
deliverables 
•To respond to inquiries and provide customer support 
•To improve the Site and our Services 
•To monitor and analyze usage of the Site 
•To detect, prevent, and address technical or security issues 
•To fulfill contractual obligations under an applicable engagement agreement 
•To comply with applicable legal obligations 

RE/SRCH does not sell your personal information and will not use it for targeted advertising or 
share it with third parties for their own marketing purposes. 

We retain your personal information only as long as necessary to fulfill the purposes for which it 
was collected, including to satisfy any legal, accounting, or reporting requirements. When 
determining the appropriate retention period, we consider the nature and sensitivity of the 
data, the potential risk of harm from unauthorized use or disclosure, the purposes for which the 
data was collected, and applicable legal requirements. Survey respondent data is retained only 
for the duration of the applicable engagement and any legally required period thereafter. Upon 
expiration of the applicable retention period, we will securely delete or anonymize your 
personal information. 

RE/SRCH will not disclose or communicate any client information or engagement-related 
information to any person or entity unassociated with the applicable project, except as 
described in this policy or in the applicable engagement agreement. No person affiliated with an 
RE/SRCH engagement may communicate pricing or other agreement details to anyone not 
directly associated with the planning or rollout of the contracted work. 
We do not sell your personal information. We may share your information in the following 
limited circumstances: 

•Service providers: We may share data with trusted third-party vendors (such as survey 
platforms, data-processing tools, email delivery services, or hosting providers) who 
perform functions on our behalf. These providers are contractually obligated to protect 
your data and use it only for the purposes specified. 
•Business transactions: If RE/SRCH is involved in a merger, acquisition, or asset sale, your 
personal information may be transferred. We will provide notice before your data is 
transferred and becomes subject to a different privacy policy. 
•Legal requirements: We may disclose your personal information if required to do so by 
law or in response to valid requests by public authorities (e.g., a court order or 
government agency), or in the good-faith belief that disclosure is necessary to: (a) 
comply with a legal obligation; (b) protect and defend the rights or property of RE/SRCH; 
(c) prevent or investigate possible wrongdoing in connection with the Services; (d) 
protect the personal safety of users or the public; or (e) protect against legal liability. 

The following provisions apply to all survey respondents participating in surveys conducted by 
RE/SRCH on behalf of clients: 

•Survey responses that include personal identifiers are kept private and secured by 
RE/SRCH. 
•Aggregated and de-identified survey results are provided to the applicable client in 
accordance with the engagement agreement. Clients do not have access to the 
underlying survey database and are not able to edit, hide, or delete individual survey 
responses. 
•RE/SRCH does not integrate survey results into third-party review sites without prior 
notice and client consent. 
•RE/SRCH has no control over how clients use exported survey results (such as publicly 
displaying excerpted content). Respondents acknowledge that RE/SRCH shall not be 
liable for any misuse, infringement, or unauthorized display of response content by a 
client or third party. 

Under certain circumstances, RE/SRCH may be required to disclose survey respondent personal 
data. RE/SRCH will only do so where the respondent has provided express consent, or where 
disclosure is legally required pursuant to a valid court order, subpoena, or other applicable legal 
process. Prior to any compelled disclosure, RE/SRCH will provide affected parties with at least 
ten (10) days prior written notice where legally permissible, and will disclose only the minimum 
information required, taking reasonable steps to preserve confidentiality, including seeking 
protective orders where appropriate. 

The security of your information is important to us. We implement appropriate technical, 
organizational, and administrative security measures designed to protect your personal 
information against unauthorized access, alteration, disclosure, or destruction. These measures 
include encryption, access controls, secure data storage, regular security assessments, and 
personnel training. However, no method of transmission over the Internet or method of 
electronic storage is 100% secure, and we cannot guarantee absolute security. 

In the event of a data breach affecting your personal information, we will notify you without 
undue delay and in any event within 72 hours of becoming aware of the breach, unless 
otherwise required by applicable law. Our notification will include the nature of the breach, the 
types of data involved, the potential consequences, and the measures we are taking to address 
the breach and prevent future occurrences. 

We may use third-party service providers to monitor and analyze Site usage (such as Google 
Analytics), to deliver emails, or to provide other site functionality. These providers may receive 
certain Usage Data in connection with those functions. We require all third-party service 
providers to maintain appropriate security measures and comply with applicable data 
protection laws. RE/SRCH is not responsible for the privacy practices of any third-party site or 
service linked from the Site. 

Depending on your state of residence, you may have certain rights regarding your personal 
information under applicable state privacy laws. As of the Effective Date of this policy, 
comprehensive privacy laws are in effect in California, Colorado, Connecticut, Delaware, 
Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New 
Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. 

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the 
California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal 
information: 

•Right to Know: You may request disclosure of the personal information we collect, use, 
disclose, and sell about you. 
•Right to Delete: You may request deletion of your personal information, subject to 
certain exceptions. 
•Right to Correct: You may request correction of inaccurate personal information we hold 
about you. 
•Right to Opt-Out: You may opt out of the sale or sharing of your personal information 
and its use for targeted advertising. RE/SRCH does not sell personal information and has 
not done so in the preceding 12 months. 
•Right to Limit Sensitive Personal Information: You may limit our use of sensitive personal 
information. 
•Right to Non-Discrimination: You have the right not to be discriminated against for 
exercising any CCPA/CPRA right. 

If you reside in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, 
Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, 
Utah, or Virginia, you may have similar rights including the right to access, correct, delete, and 
opt out of the sale or targeted-advertising use of your personal information. The specific rights 
available depend on your state’s law. To exercise any of these rights, please contact us at 
Info@RE-SRCH.com. We may ask you to verify your identity before responding. You may also 
designate an authorized agent to make a request on your behalf. 

The Site and Services are not directed to anyone under the age of 18. RE/SRCH does not 
knowingly collect personal information from anyone under 18. If you are a parent or guardian 
and believe your child has provided us with personal information, please contact us and we will 
take steps to remove that information. For residents of certain states, additional protections 
apply to minors aged 13–17, including restrictions on the sale of their personal information and 
requirements for affirmative consent for certain data processing activities. 

If RE/SRCH communicates with you via text message (SMS), it will do so only with your express 
prior consent. By providing your mobile phone number and consenting, you agree to receive 
text-based communications from RE/SRCH. Your consent is not required as a condition of 
purchasing any goods or services. Message frequency may vary. Message and data rates may 
apply. Text communications will be sent only between 8:00 a.m. and 9:00 p.m. in your local time 
zone in compliance with TCPA requirements. 

You may opt out of text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, 
CANCEL, END, or QUIT to any text message, or by contacting us at Info@RE-SRCH.com. We will 
honor opt-out requests within ten (10) business days of receipt. 

RE/SRCH is committed to compliance with the CAN-SPAM Act of 2003. All commercial emails 
from RE/SRCH will: (a) clearly identify RE/SRCH as the sender; (b) include subject lines that 
accurately reflect the content; (c) include a clear and conspicuous opt-out mechanism; (d) 
include our physical mailing address; and (e) honor opt-out requests promptly and within 10 
business days of receipt. If you believe you have received spam from RE/SRCH, please contact us 
at Info@RE-SRCH.com.