The Employee Profit Chain is a management framework that establishes a direct link between profitability and employee retention. The principle states that the key to performance is employee engagement and retention, as maximizing property NOI and asset values requires being fully staffed with highly engaged on-site teams. However, engagement, retention, staff shortages, challenges filling vacant positions, and economic worries continue to be significant issues facing the in

While you cannot find a budget line item for the cost of employee turnover – the costs are most certainly there. Some are obvious direct costs, while many are indirect and hidden expenses (such as the impact on productivity). The bottom line is that disengaged employees are less productive and they impact both growth and profitability due to not being committed to the company and its performance. The impact of engagement is called the Employee Profit Chain. How much does e

Corporate Social Responsibility (CSR) is a topic that has been in the news, in annual reports, and on conference agendas for over a decade. While the following was written by me in 2017, I felt it was worth revisiting the topic due to the clear need for companies to increase their focus on what matters most – their people. Many of the issues talked about then are at least minimally as serious today as they were when the blog was first written, with employees feeling overwor