About Us
How Did “RE/SRCH” Get Its Name?
RE/SRCH is not spelled this way by chance. The “RE” isn’t just a design choice — it’s shorthand for the foundation and pillars that define our focus. It reflects the industry we serve and the “R” and “E” concepts that have defined Doug Miller’s career: Real Estate, Resident and Employee Satisfaction, and Retention and Engagement. Together, they describe what RE/SRCH does: use research to help organizations improve what matters most – stakeholder engagement and retention.
Real
Estate
Doug has spent more than three decades helping residential property management companies improve performance through marketing, research, customer experience, and business strategy. His career includes leadership positions with local and national management companies, as well as founding several successful industry-focused businesses, including The Miller Marketing Group, SatisFacts, ManagInc and Swift Bunny.
Resident and
Employee Satisfaction
For more than two decades, Doug has been a recognized leader in resident and employee feedback, satisfaction measurement, and stakeholder engagement. As founder of SatisFacts, he helped establish resident satisfaction measurement as an industry best practice. He later founded ManagInc and helped develop concepts that evolved into Swift Bunny, a leading employee feedback and retention platform.
Retention and
Engagement
Data has value only when it helps drive decisions and leads to action. Throughout his career, Doug has focused on helping organizations improve resident retention, employee engagement, customer loyalty, and business performance through data-driven decision-making.
Experience and Qualifications
Doug Miller
Founder, RE/SRCH
Doug brings decades of experience in multihousing management, research, retention, marketing, and training, including partnerships with more than 300 hundred management companies nationwide. He currently wears two hats, one as a partner with Swift Bunny and the other as founder of the consulting service RE/SRCH.
2026 – present
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Founder and CEO, RE/SRCH
2018 – present
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Partner and Chief Research Officer, Swift Bunny
2016 – 2018
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Founder and President, ManagInc
1999 – 2015
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Founder and President, SatisFacts Research
1996 – 2000
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Founder and President, The Miller Marketing Group
1995 – 1996
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Director of Marketing, Associated Estates Realty Corp
1992 – 1995
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Director of Marketing, Forest City Residential
1987 – 1992
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Director of Marketing, Gates Hudson
1983 – 1987
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Advertising Account Executive, Abramson Associates
1982-1983
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Director of Marketing, Projection Inc.
From the Industry
Dennis Smillie
Principal, Multifamily Solutions
With decades of engagement through a number of companies (notably SatisFacts Research and Swift Bunny), Doug’s passion for research has had a major impact on how the industry views themselves, their customers, and their employees; and has left a permanent fingerprint on the way the industry does business. Take the subject of customer feedback – SatisFacts, through both its core offerings and the pro bono research into market and customer trends, has changed the way operators view both their customers and the role of feedback and reviews in the marketplace. The same can be said of his impact on Swift Bunny’s mission, to help operators better understand, support and engage their most important asset – their employees. Without Doug’s pioneering spirit and boundless energy to bring truth, knowledge and value to the industry there would exist a “donut hole” of missing information and trends that today we take for granted.
Chip Tatum
Executive VP, Florida Apartment Association
“In his storied 30+ year career Doug has become a ‘household’ name with respect to turning sentiment and feedback into actionable information - to the betterment of the apartment industry as a whole. Mr. Miller and his current and former companies have, quite literally, shaped how the apartment industry collects, analyzes, and acts on stakeholder feedback. In other words, Doug has been focused on ‘reputation management’ before it was cool.
Mark Cukro
President, Plus One Inc. and Service Team Training
“What could have been a difficult and complex implementation was a wonderful and smooth experience that flowed effortlessly. I was particularly impressed with how well the processes were guided and the questions were framed to generate the best results for the data and completion. Also, since the survey was completely anonymous it created a high level of trust for the participants to gladly provide meaningful information that may otherwise be difficult to get. The processes were on point, the experience was highly professional, and the results are better than we could have ever hoped for. I am certain that the results you helped us get will create measurable improvements for the business owners and investors as much as impact the lives of the associates, vendors, and customers in Multifamily.”